Refund policy

Ordering

  • All online orders must be placed and paid for in full by 12:00pm Wednesday.
  • A minimum order value of $40.00 applies to all online orders.
  • A $10.00 delivery fee applies to all online orders. This fee is waived for click & collect.
  • Orders cannot be changed once placed online.

Click & Collect

  • In-store pick-up is available on Fridays only.
  • All orders must be paid for in full online at the time of ordering we do not hold orders.
  • Orders not collected by close of business Friday will be forfeited.

Delivery

  • Deliveries take place every Friday between 9:00am and 5:00pm.
  • We deliver to the home address entered at checkout only. We do not deliver to private meeting locations or group collection points.
  • If no one is home, we can only leave your order if an outdoor fridge, freezer or esky is accessible at the property.
  • We are not able to enter your home, shed or any enclosed structure to store your order.
  • If no suitable storage is available and no one is home, your order will be returned to our shop and must be collected by Saturday. Orders not collected by Saturday will be forfeited.
  • We are unable to deliver to any property where a dog of any size is present in the front yard. Please ensure your dog is secured on delivery day.
  • Our delivery driver cannot be contacted while out on deliveries. Please ensure all instructions are provided at the time of ordering.
  • If our driver does not feel safe upon arrival, they will not exit their vehicle and will return your order to the shop.

Refunds & Returns

  • All online orders are final once payment has been processed. We do not offer refunds for change of mind.
  • If we supply an incorrect product or make an error with your order, please contact us and we will resolve it promptly.
  • Refund or replacement requests must be raised upon receipt of your order.

Behaviour Policy

  • Aggressive, disrespectful, intoxicated or drug-affected behaviour toward any Fehst on Meats staff will not be tolerated and will result in immediate refusal of service.

Complaints

  • All complaints must be submitted in writing via email to info@fehstonmeatsbutchers.com
  • We are unable to accept complaints via phone or verbal communication directed at our staff.
  • Please include your order number, delivery date and a description of your concern in your email.